Refund Policy

The short version

You have 30 days from the date you receive your order to request a return. Refunds are issued to the original payment method within 10 business days of us receiving and inspecting the returned item.

Starting a return

Use the contact form or email discover@sporestrike.co with the email address you used at checkout and, ideally, your receipt number. If your return is accepted we will send return instructions.

Items sent back without first requesting a return cannot be accepted.

Condition of returned items

To be eligible, the item must be in the condition you received it: unused where possible, and in its original packaging. Because this is a personal care product applied to skin and nails, we cannot resell opened units; opened items are accepted only where the product was damaged, defective, or incorrect.

Damaged, defective, or wrong items

Inspect your order when it arrives. If the item is defective, damaged, or not what you ordered, contact us straight away and we will make it right, with a replacement or a full refund, your choice. Photographs help us resolve this quickly.

Non-returnable items

• Items returned more than 30 days after delivery
• Sale items and gift cards

Exchanges

The fastest route is to return the original item and place a new order once the return is accepted.

Refund timing

Once we receive and inspect your return we will email you with the outcome. If approved, the refund is issued automatically to your original payment method. Your bank or card issuer may take additional time to post the credit, which is outside our control.

If more than 15 business days have passed since we confirmed your refund and you have not seen it, contact discover@sporestrike.co.

Shipping costs on returns

Unless the item was damaged, defective, or incorrect, return postage is the customer’s responsibility. Original shipping charges, where any were paid (Canadian orders), are non-refundable. Returns from Canada must be sent with duties prepaid.